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FAQs
subscription & account
You can cancel anytime, at no charge, either through your customer account portal at shoprevalia.com or by emailing help@support.shoprevalia.com. Just be sure to cancel before your next renewal date, since orders already billed or in processing will still ship as scheduled.
Please contact us at help@support.shoprevalia.com for details.
Please contact us at help@support.shoprevalia.com for details.
All subscription changesโincluding modifications to products, billing, or addressโmust be made through your customer account portal at shoprevalia.com or by emailing help@support.shoprevalia.com. We don't process these changes through phone, chat, or social media.
You can skip an upcoming shipment through your customer account portal at shoprevalia.com or by emailing help@support.shoprevalia.com, as long as you do so before your next scheduled billing date. Skips only apply to future renewals, not orders already billed or in processing.
FAQs
Order & shipping
Orders are processed in the order they're received, typically within 1โ3 business days, though this is an estimate and can occasionally take up to 10 business days or longer during busy periods or due to other operational factors. Once your order enters processing, it can't be canceled, modified, or rerouted.
Once your order is handed off to the carrier, estimated delivery is typically 5โ15 business days depending on your destination and fulfillment location. Please note these are carrier estimates only and aren't guaranteed by Revalia.
We provide a tracking number when available so you can follow your shipment's progress. Tracking updates may occasionally be delayed or temporarily inactive, especially during carrier handoffs or high-volume periods, but the carrier is solely responsible for delivery status once tracking is issued.
Once an order has entered processing, it cannot be canceled, modified, or reroutedโthis includes subscription renewal orders. If you need to manage a subscription for future renewals, you can do so through your customer portal or by emailing help@support.shoprevalia.com before the next renewal.
At this time, we only ship to addresses within the United States. We do not ship to freight forwarders, and orders placed with freight-forwarder addresses may be canceled at our discretion.
Some products or components may be manufactured internationally, including in China, and shipped from U.S.-based or international fulfillment centers. Carrier selection, shipping origin, and routing are determined solely by us and may change without notice.
You can update your shipping address through your customer account portal at shoprevalia.com or by emailing help@support.shoprevalia.com. For subscription orders, address changes must be submitted at least 72 hours before your next scheduled renewal date to be guaranteed for that shipment.
FAQs
Returns & pricing
Every Revalia product comes with a 90-Day Money-Back Guarantee โ if you're not satisfied, contact us within 90 days of your confirmed delivery date and we'll refund your purchase price in full, even if the product has been opened and used (limited to one claim per product per customer/household, on your first purchase of that product). Outside of that, we accept standard returns on unused, unopened, undamaged products within 30 days of delivery, provided you get an RMA number from us first; items marked final sale, clearance, promotional, free gifts, or removed from bundles aren't eligible, and shipping/handling fees are non-refundable.
Just email us at help@support.shoprevalia.com (or call +1 (689) 399-8386) with your order number and a brief explanation of your request. For Guarantee claims, no return shipment is needed unless we specifically ask for one; for standard returns, our team will issue an RMA number and instructions if your item is eligible.
Please contact us at help@support.shoprevalia.com for details.
Please contact us at help@support.shoprevalia.com for details.
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