Shipping policy
Revalia® — SHIPPING POLICY
Last Updated: July 31, 2026
This Shipping Policy governs how all orders and subscription shipments are processed and delivered by Revalia®, operated by Blackridge Consumer Brands LLC ("Revalia®," "we," "us," or "our"). By placing an order or maintaining a subscription with us, you acknowledge and agree to the terms outlined below.
This policy is intended to provide clear expectations and maximum transparency regarding shipping timeframes, responsibilities, and limitations.
1. ORDER PROCESSING TIMES (ESTIMATES ONLY — NO GUARANTEES)
Orders are processed in the order they are received. Typical processing times range from 1–3 business days; however, all processing times are estimates only and are not guaranteed.
Processing times may be extended due to, including but not limited to: holidays, high-volume sales periods, inventory availability, subscription renewal surges, carrier delays or disruptions, weather events, and operational or logistical constraints. In rare circumstances, processing may take up to 10 business days or longer.
You acknowledge and agree that extended processing times do not constitute grounds for cancellation, refund, chargeback, or dispute. Once an order has entered processing, it cannot be canceled, modified, rerouted, or changed, including subscription renewal orders.
2. SUBSCRIPTION SHIPPING SCHEDULES
Revalia® offers recurring subscription shipments on the interval you select at checkout (for example, every 30 days, every 60 days, or every 90 days).
When a subscription renews, the order is automatically generated and placed into the processing queue. Important clarifications:
- The billing (renewal) date is not the shipping date. Renewal triggers processing, not immediate shipment. Shipments may process several days — or longer — after billing.
- Cancellations apply only to future renewals. Shipments already generated by a renewal cannot be canceled or refunded (see our Refund Policy).
- Shipment timing relative to the renewal date may vary from cycle to cycle and does not create an entitlement to any fixed shipping date.
3. SUBSCRIPTION MANAGEMENT — CUSTOMER PORTAL & EMAIL
All subscription management — including cancellations, pauses, skips, address changes, billing updates, and product modifications — must be completed by the customer through the Revalia® customer account portal at shoprevalia.com or by emailing help@support.shoprevalia.com.
By enrolling in a subscription, you acknowledge and agree that:
- It is your responsibility to log in to the customer portal (or contact support by email) and manage your subscription before a renewal processes.
- Failure to cancel, pause, or skip before a renewal date is not grounds for a refund of that renewal.
- Subscription confirmation and reminder communications are sent to the email address you provided; you are solely responsible for maintaining accurate contact information and monitoring that inbox (including spam folders).
- You may cancel at any time at no charge; cancellation takes effect for the next billing cycle and does not entitle you to a refund of any renewal already processed.
4. SHIPPING CARRIERS & ORIGIN
Orders are shipped via USPS or other carriers at Revalia®'s discretion. Some products or components may be manufactured internationally, including in China, and shipped from U.S.-based or international fulfillment centers. Carrier selection, shipping origin, and routing are determined solely by Revalia® and may change without notice.
5. SHIPPING DESTINATIONS
At this time, Revalia® ships to United States addresses only. We do not ship to freight forwarders, and orders placed with freight-forwarder addresses may be canceled at our discretion.
6. DELIVERY TIMEFRAMES (CARRIER ESTIMATES ONLY)
Once an order has been handed off to the carrier, estimated delivery is typically 5–15 business days depending on destination and fulfillment location. However, all delivery timeframes are estimates only and are not guaranteed. Delivery dates displayed at checkout, in emails, or in tracking updates are carrier estimates, not commitments by Revalia®.
Delivery timelines are determined solely by the carrier and are outside of Revalia®'s control. Carrier delays do not qualify for refunds, disputes, or complimentary replacements.
7. SHIPPING FEES
Shipping fees are displayed at checkout. Shipping fees are non-refundable under all circumstances, including but not limited to delayed deliveries, carrier delays, returned shipments, and subscription renewal orders, except where the return is due to a verified error on our part (see our Refund Policy).
8. TRACKING INFORMATION
Tracking numbers are provided when available. Tracking updates may be delayed, incomplete, or temporarily inactive, particularly during carrier handoffs and high-volume periods. Once a tracking number is issued, the carrier is solely responsible for delivery status and updates. Tracking inactivity or delays do not constitute grounds for refunds, cancellations, or disputes.
9. ADDRESS ACCURACY & CHANGES
Customers are solely responsible for providing accurate and complete shipping information at all times.
Address changes for subscription orders must be completed by the customer through the customer portal at least 72 hours before the next scheduled subscription renewal date. Revalia® does not process address changes via chat, phone, social media, or any channel other than the customer portal or help@support.shoprevalia.com. Address changes submitted through the portal after the 72-hour window cannot be guaranteed to apply to the upcoming shipment.
Revalia® is not responsible for shipments sent to an incorrect, outdated, or incomplete address provided by the customer. Orders shipped to a customer-error address ("return to sender" shipments, or packages lost due to inaccurate address information) are not eligible for refund. Returned subscription shipments due to address errors remain non-refundable.
10. LOST, STOLEN, OR MISSING PACKAGES
A package marked "Delivered" by the carrier is considered successfully delivered. Revalia® is not liable for packages stolen after delivery, packages delivered to incorrect locations due to customer-provided address errors, carrier investigation delays, or carrier handling errors.
Lost Package Provision: If a package is marked delivered but not received, wait at least 48 hours (carriers may update status after initial scan), check with neighbors, building management, or your local post office, and file a carrier claim where applicable. Then contact us at help@support.shoprevalia.com with your carrier claim or case number.
Replacement Policy: At our sole discretion, we may issue a one-time courtesy replacement after the carrier investigation concludes. This courtesy is not guaranteed, does not establish a precedent or obligation for future claims, and is not provided where we determine, in our sole discretion, that the claim is fraudulent or abusive. Refunds are not provided for packages marked delivered, except as provided under the 90-Day Money-Back Guarantee in our Refund Policy.
11. DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, you must contact us within 7 days of confirmed delivery and provide clear photographs of the damage, packaging, and shipping label (see our Refund Policy). Once verified and approved, we will offer a replacement or a refund at no additional cost. Claims submitted after the 7-day window may be denied.
12. UNDELIVERABLE OR RETURNED PACKAGES
If a shipment is returned as undeliverable or unclaimed, we will notify you at the email address on file. You may request reshipment, and additional shipping fees will apply. Returned subscription shipments remain non-refundable. If a reshipment is not requested within 30 days of our notification, the order will be considered forfeited and no refund will be issued.
Packages refused at delivery are treated as returned-to-sender at the customer's expense and are not eligible for refund of shipping fees.
13. SUBSCRIPTION PAUSES, SKIPS & CANCELLATIONS
All subscription pauses, skips, and cancellations must be completed before the next scheduled billing date, either through the customer portal or by emailing help@support.shoprevalia.com (see Section 3). We do not process pauses, skips, or cancellations through phone, chat, social media, or any other channel.
Pauses, skips, and cancellations apply only to future renewal orders. Orders that have already been billed or entered processing will ship as scheduled. There are no exceptions, refunds, or cancellations for orders already billed or in processing.
14. CHARGEBACK & DISPUTE POLICY
You agree to contact Revalia® at help@support.shoprevalia.com before filing any chargeback or payment dispute with your bank, credit card company, or payment provider, and to allow us a reasonable opportunity to resolve the issue.
Filing a chargeback or dispute without first attempting to resolve the issue directly with Revalia® — or filing a dispute on a valid, delivered order or a subscription renewal made in accordance with the terms you agreed to at checkout — may result in: immediate suspension or termination of your account, forfeiture of any active subscription benefits, collection of the disputed amount plus any associated fees, and being permanently barred from future purchases. We reserve the right to contest any chargeback or dispute we believe was filed in bad faith or in violation of this policy, and to submit all relevant order, tracking, consent, and delivery records to the payment processor and card networks.
15. FORCE MAJEURE
Revalia® is not liable for delays or non-delivery caused by events beyond our reasonable control, including but not limited to: carrier disruptions, natural disasters, severe weather, pandemics, labor strikes, civil unrest, government actions, cyberattacks, power failures, internet or telecommunications failures, or supplier or warehouse delays. Such events do not entitle customers to refunds, replacements, or order cancellations.
16. DISPUTE RESOLUTION, BINDING ARBITRATION & CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
A. Informal Resolution. Before initiating any formal dispute resolution, you agree to first contact us at help@support.shoprevalia.com and attempt to resolve the dispute informally for at least 30 days.
B. Binding Arbitration. If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to this Shipping Policy, your orders, subscriptions, or the Service, shall be determined by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall take place in Albany County, New York, unless the parties agree otherwise or the arbitrator determines that venue is unreasonably burdensome, in which case the arbitration may be conducted remotely. This Section is governed by and subject to the full dispute resolution provisions — including the delegation clause, the Coordinated Filings / batch arbitration procedures, exceptions, and survival provisions — set forth in Section 17 of our Terms of Service, which are incorporated herein by reference. The arbitrator's award shall be final and binding.
C. Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND BLACKRIDGE CONSUMER BRANDS LLC EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
D. Exceptions. This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies. Claims in small claims court within the court's jurisdiction may be brought without arbitration.
E. Opt-Out. You may opt out of this arbitration and class action waiver provision by sending written notice to Blackridge Consumer Brands LLC, 418 Broadway, Ste R, Albany, NY 12207, USA, within 30 days of your first purchase, with the remaining provisions continuing in full force.
17. GOVERNING LAW & VENUE
This Shipping Policy shall be governed by the laws of the State of New York, without regard to conflict-of-law principles. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Albany County, New York.
18. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVALIA®'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO SHIPPING, DELIVERY, OR THIS SHIPPING POLICY SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SPECIFIC ORDER AT ISSUE. IN NO EVENT SHALL REVALIA® BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, REGARDLESS OF THE THEORY OF LIABILITY.
19. SEVERABILITY
If any provision of this Shipping Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
20. POLICY CHANGES
Revalia® reserves the right to update this Shipping Policy at any time. We will post the revised policy on our website and update the "Last Updated" date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy. The version in effect at the time of your purchase governs that purchase.
21. CONTACT INFORMATION
For shipping-related questions, contact:
Email: help@support.shoprevalia.com
Mail: Blackridge Consumer Brands LLC, 418 Broadway, Ste R, Albany, NY 12207, USA