Refund policy

Refund & Return Policy

At Revalia, customer satisfaction is important to us. Please review our refund and return policy carefully before making a purchase. By completing a purchase on this website, you acknowledge that you have read, understood, and agreed to this policy in full.

90-Day Money-Back Guarantee

Every Revalia product is covered by our 90-Day Money-Back Guarantee. If you are not satisfied with your results for any reason, contact us at help@support.shoprevalia.com within 90 days of your order's confirmed delivery date and we will refund the purchase price of your order in full to your original payment method — even if the product has been opened and used. No return shipment is required for guarantee claims unless we specifically request one.

The Guarantee is limited to one (1) claim per product per customer/household, and applies to the first purchase of that product (including the first delivery of a subscription). Refunds under the Guarantee are limited to amounts actually paid. In the event of any conflict between this Guarantee and any other section of this policy, this Guarantee controls.

Standard Returns (Non-Guarantee)

Outside the Guarantee (for example, additional units beyond your first claim), we accept returns on unused, unopened, and undamaged products within 30 days of the original delivery date, as confirmed by carrier tracking. Items must be returned in their original, sealed packaging and in resalable condition.

All standard returns require a Return Merchandise Authorization (RMA) issued by our customer support team prior to shipping. Returns sent without an RMA number, or to any address other than the return address we provide, will not be accepted, will not be refunded, and will not be shipped back to the sender.

Return shipping costs for standard returns are the sole responsibility of the customer. We strongly recommend using a trackable shipping method; we are not responsible for returns lost, damaged, or delayed in transit, and no refund will be issued for returns we do not physically receive.

Non-Returnable Items (Standard Returns)

The following are not eligible under standard returns (your 90-Day Guarantee rights above are unaffected):

Products returned outside the 30-day standard return window; products returned without a valid RMA number; items marked as final sale, clearance, or promotional items; free gifts, bonus items, and promotional add-ons; individual items removed from bundles or multi-unit offers (bundles must be returned complete and unopened); shipping, handling, and processing fees.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of confirmed delivery. We require clear photographs of the product, packaging, and shipping label, and may request additional information to verify the issue. Once a claim is verified and approved, we will offer a replacement or a refund at no additional cost.

Refund Process

Once an eligible return is received and inspected (or a Guarantee claim is approved), we will notify you of the approval or denial of your refund. Inspection may take up to 5 business days from receipt. Approved refunds will be processed to the original payment method only within 5–10 business days of approval, depending on your financial institution. We do not issue refunds to alternate cards, accounts, or payment methods, and we do not issue cash refunds.

Original shipping fees are non-refundable, unless the return is due to an error on our part.

Subscription Orders

Revalia offers optional subscription plans. By enrolling, you agree to receive recurring shipments at the selected interval and to be charged automatically on each renewal date unless the subscription is modified or canceled before the renewal is processed.

You may modify, pause, or cancel your subscription at any time prior to the next billing cycle through your account portal or by emailing help@support.shoprevalia.com. We recommend managing subscriptions at least 48 hours before the next scheduled billing date. Cancellation requests received after a renewal has been processed will apply to the following billing cycle.

Renewal orders that have already been billed and shipped are final under standard returns; however, your first delivery of any subscription product remains covered by the 90-Day Money-Back Guarantee above.

Chargebacks & Payment Disputes

If you have any issue with an order or charge, you agree to contact our customer support team first and allow us a reasonable opportunity to resolve the matter before initiating a chargeback or payment dispute with your bank or card issuer. Initiating a chargeback on a valid, delivered order — or on a subscription renewal made in accordance with the terms you agreed to at checkout — may be treated as a breach of this policy. We reserve the right to dispute any chargeback we believe to be invalid, to submit all relevant order, tracking, and consent records to the payment processor, and to suspend or refuse future orders from customers who file invalid disputes.

Refund Abuse

We reserve the right to refuse returns or refunds, and to limit or refuse future orders, in cases of suspected fraud, abuse of this policy, excessive return activity, or violation of our Terms of Service. Refunds are limited to amounts actually paid for the specific item(s) returned or claimed; no refund will exceed the original purchase price.

How to Request a Return or Refund

Contact our customer support team at:

📧 help@support.shoprevalia.com
📞 +1 (689) 399-8386

Include your order number and a brief explanation of your request. For standard returns, our team will issue an RMA number and return instructions if eligible. Unauthorized returns will not be accepted.

Revalia is distributed by Blackridge Consumer Brands LLC, 418 Broadway, Ste R, Albany, NY 12207.

Policy Updates

Revalia reserves the right to update or modify this policy at any time without prior notice. Changes take effect immediately upon posting on our website. The version of this policy in effect at the time of your purchase governs that purchase. This Refund Policy is incorporated into and governed by our Terms of Service, including the dispute resolution, arbitration, and class action waiver provisions contained therein. Nothing in this policy limits any rights you may have under applicable law that cannot be waived.